Solutions

Leadership & Management Development

Leadership & Management Development courses are modular 2-hour sessions that can be delivered on-site. The classes are interactive with activities and assessments that help supervisors and managers understand their strengths and possible areas of improvement and to help employees gain a sense of personal leadership. The interactive learning is key to understanding not only your own management skills but also those of your teammates and coworkers.
Questions: lmdteam@atn.org

Change and Uncertainty Management

Understand how to manage the effects of fear and uncertainty caused by change, and to control the emotions, and resulting behaviors. Participants will explore techniques for coping and managing....

Communication Effectiveness

Learn interpersonal and people management skills and how to understand how they are perceived by others. They learn how to speak honestly, effectively, and become conscious of body language and how to...

Conflict Resolution

If you work with others, sooner or later, you will almost inevitably face the need for conflict resolution. You may need to mediate a dispute between two members of your department, or you may find...

Corrective Action

Participants will learn the most effective methods to handle corrective actions and what actions you should take as a supervisor. Participants will understand the appropriate time and ways to use...

Customer Service

What do customers want? What are customers entitled to? What are internal customers? How do I plan for good customer service? How do I deal with difficult customers? These questions are discussed...

Delegation

The ability to delegate is essential for effective team management. Participants will explore the benefits of investing in others through effective delegation. Delegation allows managers to achieve...

DiSC Personality Profile

Participants are tested with the best instrument designed to help them realize how their behavior, and that of others, is largely based on individual personality types. DiSC provides feedback to help...

Diversity & Inclusion

A diverse and inclusive workplace is one that makes everyone, regardless of who they are or what they do for the business, feel equally involved in and supported in all areas of the workplace....

Documentation

Participants learn that good documentation is key to creating a record of employment activity, including facts about incidences and actions taken by the employer and employee. They learn to develop...

Effective Interviewing Skills & Techniques

Interviewing is an important step in the employee selection process. If done effectively, the interview enables the employer to determine if an applicant’s skills, experience, and personality...

Effective Meetings

Effective Meetings help guide the efforts of participants and endure strong communication throughout a company. Effective meetings address roadblocks, lead teams to better decision-making, give all...

Emotional Intelligence

Emotional intelligence is a powerful component of effective leadership. It’s the ability to recognize and positively manage emotions in yourself, others, and among groups. People with a high...

Generations on the Work Team

Participants learn that generations are shaped by history, events, technology, social changes, economic conditions, popular culture, etc. They learn to recognize different generational tendencies and...

Harassment & Discrimination

Participants learn what constitutes harassment and discrimination in the workplace. They are shown types and examples, as well as who is protected and who is responsible. They will also learn the...

Leadership Basics

Participants learn the traits of well-known leaders and explore leadership techniques, styles, and concepts. They learn vital skills and how to set a long-term direction for becoming an effective...

Leadership Series I

LS1 is a 12 hour (6 module) series that is designed to provide basic management tools to supervisors and management that are new to their jon and/or have not had the opportunity to benefit from formal...

LMD Special Development Course (General)

Specific training requested by the client....

LMD Special Development Course (General)

Specific training requested by the client....

LMD Special Development Course (General)

Specific training requested by the client....

Managing Former Peers

Designed to help newly promoted supervisors manage the task of supervising former peers. Once you gain the power to supervise former peers, the dynamics of the relationship have changed forever....

Motivation and The Art of Influence

Leadership is a process whereby an individual influences a group of individuals to work toward the achievement of a common goal which they consider desirable. Thus, influence is key to successful...

Problem Solving and Decision Making

Participants will explore techniques and skills for defining and discovering problems rather than symptoms. They will learn how to use the tools to manage a complex set of cognitive, physical,...

Project Management

Participants learn the concepts and purposes of project management, and the proper application of skills, knowledge, tools, and techniques. They learn that the purpose of project management is...

Situational Leadership

Situational leadership means adapting your management style to each unique situation or task to meet the needs of the team or team members. Situational Leadership® is flexible. It adapts to the...

Strategic Management

The ongoing planning, monitoring, analysis, and assessment of all necessities an organization needs to meet its goals and objectives. Changes in business environments will require organizations to...

Supervising Former Peers

Designed to help newly promoted supervisors manage the task of supervising former peers. Once you gain the power to supervise your friends, the dynamics of the relationship change forever....